PRIVACY POLICY + COOKIE POLICY

Privacy Policy

What information do we collect?
You may be asked to submit personal information about yourself in order to receive or use services on our website. The information may include: name, email address, contact phone number, postal address. We do not collect or request Sensitive Personal Data from you.

Users aged 16 years and under
If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.

How do we collect information from you?
We ask you for information about you when you use our website, email or call us, for example when you enquiry about our services.

How will your personal information be used
We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it. We will use information collected when you make an enquiry on our website: • to respond to your enquiry • to ensure that the service/s you have asked for are correctly delivered and managed. • to ask you to review the service you received. You are under no obligation to respond to this invitation.

Where do we store your data?
Your data will be stored and processed securely within this website, along with a private internal database.

Who do we share your data with?
We will not sell, rent or lease your data to third parties.

Contact forms
Any details submitted via contact form will be stored in a secure, private database. This information will not be passed on to 3rd parties, or used to market further services to you. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

COOKIES POLICY
Your use of this website is subject to your acceptance of our Terms, Conditions and Policies. We use cookies on our website to enhance your user experience, and to monitor and improve site performance. The data we collect using cookies helps us understand our customers better so that we can provide a more focused user experience. Using the knowledge of previous visits to our website, we can enhance subsequent visits by tailoring our content to better match our users’ requirements. Our cookies don’t store sensitive or personally identifiable information such as your name and address or credit card details.

What are cookies?
A cookie is a small piece of data sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity or preferences. This data is usually not personally identifiable.

What sort of cookies do we use?

1. Essential Cookies
Some cookies are essential for the operation of this website; for example, they may allow us to identify registered, logged in users so that they can access the content and services for which we require registration. If you opt to disable such cookies, you will not be able to access such content.

2. Security Cookies
We use some cookies to enhance security on the site by preventing other users or websites from impersonating you on our website. The website may not function properly without these cookies.

3. Functional Cookies
These cookies are associated with remembering preferences and actions on previous visits, to ensure that when you revisit the site it behaves as you would expect.

4. Analytics Cookies
We use other cookies to analyse how visitors use our website. The information gathered through the use of such cookies is anonymous, and provides us with statistical, aggregate data on how visitors use the site. We use this information to improve the website, both to provide better and more useful content, and to improve the performance of the site.

How we use cookies
• To manage traffic to our website.
• To identify authenticated users on our website so as to provide them with appropriate content.
• To protect the website against certain types of attack.
• To remember user preferences from previous visits to our website.
• To collect aggregated, anonymous statistical data on the use of our website; we mainly use Google Analytics cookies for this purpose.

Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy and Terms web page: https://policies.google.com/privacy?hl=en

Hotjar
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Managing cookies
Most modern browsers allow you to refuse to use cookies. It may be possible to do so selectively, or for all cookies from this site. For example:

in Microsoft Edge
you can block cookies using the cookie handling override settings available by clicking “Settings”, “Advanced Settings” and then “Cookies”;

in Firefox
you can block all cookies by clicking “Options”, “Privacy and Security”, “History”, and selecting “Use custom settings for history” which will show you options for blocking cookies;

in Chrome
you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Advanced” and “Content settings” under “Privacy and security”, and then clearing “Allow sites to save and read cookie data” under the “Cookies” heading.

You can also delete cookies already stored by your web browser. For example:

in Microsoft Edge
you can delete cookies by clicking “Settings”, “Clear browsing data” and then selecting “Cookies and saved website data”, and then clicking “Clear”

in Firefox
you can delete cookies by clicking “Options”, “Privacy and Security” and then “Remove Individual Cookies”, and then clicking the link to “clear your recent history” or to “remove individual cookies” selectively;

in Chrome
you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Advanced” and “Clear browsing data” under “Privacy and security”, and then selecting “Cookies and other site data” before clicking “Clear Data”.

Please be aware that if you block essential or security cookies, you will not be able to use the full range of services offered on this site.

Contact
If you have any questions about our Privacy or Cookie Policy, please contact us by email at: info@thatcreativefirm.com

What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.